Release overview

Release Date: October 16th, 2023

Updated Applications:

• iOS Visual Support version 4.5.9 (full app)
• iOS Visual Support version 4.5.9 (Instant app)

New features

• Cloud communication layer updated
• ACD

  • User is now warned to keep the app in foreground to keep his position in queue

  • If network is lost while in queue, guest is notified and can rejoin once reconnected

• Media Capture
  • New video recorder, more flexible and powerful
  • Support landscape orientation for Media Capture
• iPhone 15 support

Bug fixes

• ACD

  • If Guest cancels his ACD call, agent wasn't notified

  • Guest was stuck in "connecting" status with new pincode invitation URLs

• Media Capture
  • Video recorder wasn't fullscreen anymore for media capture
• Cobrowsing
  • The guest cobrowsing wasn't shared with the agent