The followings are steps to enable SightCall widget in Salesforce Community:
- Login to Salesforce and select Setup from the gear icon in the upper right next to your profile image.
- In Salesforce Setup, type "Digital", go to Digital Experiences > All Sites, and select Builder on the community site you're trying to build.
In your community builder, Add CommunityConsoleSc widget and put it in the Header section of the page so that it appears all the time without refreshing. This widget will be displayed in the bottom right corner.
If CommunityConsoleSc component does not show up on the list above, go to Salesforce Setup > Apex Classes > click Compile all classes and wait for a while > redo this step (step #3).
- Add “https://console.sightcall.com” to the CSP trusted site of the salesforce organization, which can be done by going to Salesforce Setup > Quick Find : CSP Trusted Site > Click the Add button > Add ConsoleSightCall with the website “https://console.sightcall.com” and leave the rest as default. Otherwise, the following error will show up when accessing the widget in Community Site:
The CommunityConsoleSc widget will only work in community where people are logged in.
If you want to grab the contextual information of the visible object, you can add SightCallSpy component as an Invisible lightning component in the “Record Detail” pages in the Content Header section. The CommunityConsoleSc widget works the same way the Regular one does. If you add the SightCallSpy component and make a call from a record, pictures and case report will be pushed to this object.
Community Widget and Regular Widget widgets use the same “Core” component, but one of them wraps it in a utility bar function, and the other one shows it in a blue button in a community.