What is happening?
SightCall uses two primary companies for distribution and handling of SMS messaging, Twilio and Vonage. Due to new regulations, starting on October 1st, 2022 in the USA and Canada, toll free phone numbers used for text messaging (SMS) need to be verified to the business that is sending the SMS.
What does verification mean?
It means that a contact from the business has completed a registration and verification that puts a contact on file with the SMS provider (ex: Twilio) and also provides evidence that consent to send SMS messages has been received by people that might receive an SMS message.
You will need to complete this form so that SightCall can submit verification details on your behalf when registering dedicated phone numbers for your account.
What does consent mean?
You will need to show (by URL or screenshot) that people that will be your guests (customers, technicians, patients, etc.) will be able to opt-in to receive SMS messages. *Note: This consent is only required going forward and past users are not required to have consented to use verified numbers in the future.
Who is enforcing this and how?
The individual SMS providers (ex: Twilio) are responsible for the verification and the enforcement. Twilio, for example, will enforce a daily SMS send limit of 2k per day from unverified numbers. See the FAQ pages below for more information.
Does this apply to me?
This applies to you if you will be sending SMS messages to the USA or Canada. It's not about where your company is located, it's about the guest/recipient's location.
What action is SightCall taking to assist with this?
SightCall platform has been updated to handle tenant specific phone numbers. One number is only valid with one SMS provider. Therefore, to have a primary and secondary SMS provider, we will register numbers with both Twilio and Nexmo (Vonage) on your behalf.
Who handles the verification with the SMS provider?
SightCall must submit the verification on your behalf to each SMS provider since SightCall will purchase the numbers on your behalf.
Do unverified numbers still work today?
Yes. We have not been informed of a hard deadline, but we expect the SMS providers to gradually lower the limit for daily SMS messages to unverified numbers.
How will SightCall collection verification details?
Please complete this collection form so that SightCall can submit registration information on your behalf to both providers.
How does the SMS provider know explicitly that a Guest / Attendee's number has been consented?
They don't. As soon as the intake form has been submitted, the SMS provider trusts that your company will not spam the public with SMS invitation for SightCall session. The SMS provider just need to know that there's a form exists somewhere in your company where you are collecting public consent to send the SMS invitation for SightCall session.