SightCall constantly innovates and improves our product and encourages all organizations using SightCall to stay updated with the latest SightCall software. By keeping all software updated, you can ensure you have the latest features and bug fixes to deliver the best SightCall experience.
SightCall recognizes that different organizations have different policies as it relates to performing software updates. In order to accommodate different organizational update cadences, SightCall provides the following policy for maintaining backward compatibility and support for SightCall supported software.
This policy applies to:
- SightCall for Salesforce AppExchange package
- SightCall Visual Support mobile SDK (and Custom Apps)
- Sightcall Web SDK (WebRTC Library)
- SightCall browser plugin
- SightCall mobile app
- Visual Support mobile app
SightCall provides support for released software for up to twelve months from the release date for a software component. If more than twelve months have elapsed since a software release, then the most recent version will be considered the supported version.
If an issue is reported by a customer and the software component in use is considered out of support as stated in this policy, the customer will be asked to update to the latest version.
There are sometimes situations where this policy cannot be supported. The list below explains possible exceptions when this policy may not apply.
SightCall software sometimes interacts with third-party software. We make every effort to maintain compatibility with third--party software. However, if changes made to non-SightCall software breaks compatibility with SightCall software it may require an update to resolve the issue.
Security or Emergency Fixes
If a security vulnerability or defect is discovered and deemed by SightCall to require an immediate fix, users may be required to update to a newer version of software to address the issue.