Genesys is a global leader in cloud customer experience and contact center solutions. Using the SightCall for Genesys integration, agents can generate an invitation for a customer to join a SightCall session. Agents can use a standalone agent console (console.sightcall.com) or an embedded SightCall console from within the SightCall for Genesys widget.
Setting up the integration
To use SightCall for Genesys integration, you need to install, configure, and test the SightCall for Genesys integration.
Features available to an agent are configured by a SightCall admin in the session's use case.