While most of the SightCall features are available during sessions, some features do not function or are not practical when using head-mounted tablets (HMT) like RealWear devices.
In this article, an agent refers to someone at a desktop computer using the SightCall console (console.sightcall.com) and the guest is someone using a smart device like RealWear HMT.
|
Feature |
Available |
Notes |
|
Annotations and picture editing |
Yes, receive only |
RealWear HMT can view annotations but cannot create annotations due to lack of touch-screen interface. |
|
QR code and bar code reader |
Yes |
|
|
GPS |
Yes |
GPS feature is compatible with RealWear HMT. |
|
Screencast |
Yes, receive only |
From the agent to the RealWear user, but not the reverse. |
|
Switch camera |
No |
RealWear only has a single camera. |
|
AR measurement |
No |
RealWear does not have a touch-screen interface. |
|
Remote control |
No |
|
|
Ultra HD pictures |
No |
|
|
OCR |
Yes |
|
|
Cobrowsing |
Yes |
|
|
Notes On Picture |
Yes |
|
|
Notes and Signature |
No |
Can send a proposal to the customer with accept or decline. No touchscreen interface to enable a signature. |
|
Chat |
Yes |
The agent can send messages. The guest can send messages using speech-to-text dictation. |
|
Multiparty |
Yes |
|
|
Speech Translation |
Yes |
|
|
OCR Translation |
Yes |
|
|
Recording Transcription |
Yes |
|
|
Face Concealment (Photo Blur) |
Yes |
|
|
HD Video |
No |
HD video is not supported when using RealWear devices at this time |