During a SightCall session where both Agent and Guest are using a mobile device that have 2 cameras (rear-view & selfie), the primary goal is to show a rear-view camera. Showing a selfie camera takes less priority than showing a rear-view camera.
The followings are what the priority looks like during a call session:
- Only one rear-view camera is active
Both Agent and Guest will see the active rear-view camera on the main screen. Other participant can either show their selfie camera or keep their own camera off.
- Two rear-view cameras are active
Both Agent and Guest will see their own rear-view camera on their own device's main screen. The Agent remains in control of the experience, with the following scenarios:
- If the Agent's rear-view camera needs to be displayed on both Agent's and Guest's main screen, the Agent must either turn off the Guest's camera, or the Guest must switch their camera to their selfie camera.
- If the Guest's rear-view camera needs to be displayed on both Agent's and Guest's main screen, the Agent must either turn off their own rear camera, or switch their own camera to a selfie camera.
- Two selfie cameras are active
Both Agent and Guest will see the other participant's selfie camera on the main screen, which is like a normal 1:1 video call (FaceTime, Teams, Zoom, etc.)