Release 26.19 adds reporting to the Contributions page in SightCall Xpert Knowledge. You can now see at a glance how many of your contributions are turning into tutorials. The release also adds an updated date-range picker for filtering contributions by period.
Availability: These changes apply to the Contributions page in VISION Console for tenants with Xpert Knowledge enabled.
Contribution outcome cards on the Contributions page
Three cards now appear above the contributions table:
- Total contributions: the number of contributions that match your current filters.
- Success rate: the percentage of those contributions that became tutorials.
- Not created rate: the percentage of those contributions for which no tutorial was created.
How the cards work
- The cards use the same filters as the table: All / My contributions, Source, Period and Status.
- The new Period filter is set to Last 30 days by default and is based on the Last updated column.
- The cards update live along with the table.
- Percentages are rounded to the nearest whole number.
- The cards only display information. You can't click them.
Good to know: Contributions that are still Processing or have Failed count toward Total contributions but not toward either rate. As a result, Success rate and Not created rate may not add up to 100%.
Updated date-range picker
The Period filter on the Contributions page now uses an updated date-range picker:
- Choose a preset range, or set your own start and end dates.
- Select Apply to confirm, or Cancel to close the picker without changing anything. A new range only takes effect after you select Apply.
- You can set the first day of the week to Monday or Sunday in Settings → Date & time format. The calendar then starts on that day.