Insights gives you operational intelligence and guided analysis tools, right inside the new Vision Console.
Open Insights
If your role has access to Insights:
Admin: you'll see a redirection button in the Admin Portal.
Console User (Agent): you'll have a dedicated menu — it's the first item in the navigation menu.
Insights KPI cards
The Insights tab shows five KPI cards that give you an at-a-glance view of your operations: Total Sessions, FTFR (estimated), FTFR Savings, Part Issue, and Expertise Index.
Total Sessions: how many sessions generated an Insights report during the selected date range.
FTFR (estimated): your estimated contribution to First-Time Fix Rate, based on resolved sessions and their confidence level.
FTFR Savings: the estimated savings from avoided truck rolls, based on resolved sessions and a standard truck roll cost.
Part Issue: the share of sessions where the issue was related to a part failure.
Expertise Index: the share of sessions that showed a high level of technical expertise.
Choose a date range
A date filter controls the KPI computation period. The default is the last 30 rolling completed days, excluding today; users can adjust the range from the date filter, including re-including today if needed. KPIs are computed using the user's local timezone.
Insights Chat
Ask Insights Chat questions about your sessions in plain language, and get answers grounded in your Insights-analyzed session data.
Insights Chat can help you with:
Trends and recurring patterns across sessions
User friction and agent behavior observed in sessions
Adoption and usage analysis
Evidence-based recommendations based on your session data
Example questions
“How many sessions did we have last week?”
“What's driving low FTFR last month?”
“Are we seeing more part-related issues this quarter?”
Choose a date range
Insights Chat defaults to the last 30 complete days, excluding today, and keeps using that period for follow-up questions until you ask about a different one. If no sessions match your question, it will let you know and suggest a broader time period.
Good to know
Each answer states the time period it covers.
You'll get up to two suggested next steps with each answer.
Insights Chat can't generate or export Word documents — ask it to share the content directly in the chat instead.