SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. SightCall blends the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces spend and improves the customer experience.
SightCall for Customer Service
SightCall integrates seamlessly into your existing contact center workflow with minimal effort. The SightCall platform works in harmony with your current processes to maximize the impact of your service department. For more information about how SightCall can help customer service teams, refer to the Customer Service page.
SightCall for Field Service
As technology rapidly evolves, so do the expectations placed on field service organizations by their customers and technicians. SightCall helps you meet these expectations by connecting technicians in a virtual, interactive environment where they can see and share valuable information for faster problem resolution. For more information about how SightCall can help field service teams, refer to the Field Service page.
Getting started with SightCall
Want to learn more?
If you are going to administer SightCall, refer to the Getting started setting up SightCall to help you configure SightCall and create users.
For agents who guide guests through SightCall visual support sessions, refer to the Getting Started with SightCall (Videos) for video guides.