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  1. SightCall Help Center
  2. Setting Up

Setting Up

Steps for setting up SightCall admins to create users, configure use cases to enable specific features, and best practices. These steps need to be done prior to agents starting visual support sessions. NOTE: You must be signed in with your SightCall admin account to view most of the articles in this section.

SightCall Browser Extensions and Plugins

  • Agent Browser support
  • Installing the SightCall extension for Google Chrome
  • Installing the SightCall extension for Microsoft Edge
  • Installing the SightCall extension for Mozilla Firefox
  • How do I install the SightCall plugin?
  • Configure the Browser Extension to only have access to *.sightcall.com domains
See all 9 articles

Use Case Configuration Guide

  • Use Cases Configuration Guide - Attendee Controls
  • Use Cases Configuration Guide - Mobile Agent Controls Setup
  • Use Cases Configuration Guide - General Setup
  • Use Cases Configuration Guide - Call Startup Setup
  • Use Cases Configuration Guide - Notifications
  • Use Cases Configuration Guide - Guest Controls
See all 7 articles

Feature Configuration

Privacy Settings

  • Privacy Settings in iOS for WebRTC (GPS Location)
  • Privacy Settings in Android for WebRTC
  • Privacy Settings in Android for App
  • Privacy Settings in iOS for App
  • Privacy Settings in iOS for WebRTC (Camera and Mic)

SightCall Customization

  • Where can I find my SightCall API Key?
  • Can I customize the Visual Support app?
  • Can I customize the SightCall Web Console?
  • API/SDK Reference Documentation
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