Troubleshooting
Common troubleshooting how-to's and other information.
Generate Logs
- How to generate a coredump in an integrated environment (Salesforce, Zendesk, etc.)
- Generating HAR logs for troubleshooting
- How to retrieve logs from the Visual Support App in iOS
- Generate logs in the SightCall mobile App
- Where can I find automatic CoreDumps
- Generating Console logs from the browser
Common problems
- I have an Issue/Problem/Incident to report about SightCall
- My SMS was not received or delayed - What should I do?
- No "START" button when logging in
- Troubleshooting a login issue/Unable to login
- SightCall link does not work on iPad (iOS 13)
- How to Reset a user's password