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  2. Troubleshooting

Troubleshooting

Common troubleshooting how-to's and other information.

Generate Logs

  • How to gather Browser logs?
  • How to gather Coredump log
  • How to gather log from WebRTC call
  • How to gather log from Visual Support App on Android
  • How to gather Coredump log in an integrated environment (Salesforce, Zendesk, etc.)
  • How to gather HAR log
See all 9 articles

Common problems

  • I have an Issue/Problem/Incident to report to SightCall
  • The text/SMS sent was not received or delayed - What should I do?
  • How to change the camera/lens in a WebRTC call
  • Unable to Receive Omni-Channel ACD Call After Transferring Salesforce Data from Production to Sandbox
  • SMS delivery to China is delayed / never completes
  • Unable to connect to SightCall when using Salesforce "Administrators Can Log in as Any User" function
See all 23 articles
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