Troubleshooting
Common troubleshooting how-to's and other information.
Generate Logs
- How to retrieve logs from the Visual Support App on Android
- How to generate a coredump in an integrated environment (Salesforce, Zendesk, etc.)
- Generating HAR logs for troubleshooting
- How to retrieve logs from the Visual Support App in iOS
- Generate logs in the SightCall mobile App
- Where can I find automatic CoreDumps
Common problems
- I have an Issue/Problem/Incident to report to SightCall
- The text/SMS sent was not received or delayed - What should I do?
- Enable embedded or standalone mode for the video feed
- Chrome Policy issue
- Logged in but my status stays "offline"
- Black/grey screen in Chrome or Edge