Troubleshooting
Common troubleshooting how-to's and other information.
Generate Logs
- How to gather Browser logs?
- How to gather Coredump log
- How to gather log from WebRTC call
- How to gather log from Visual Support App on Android
- How to gather Coredump log in an integrated environment (Salesforce, Zendesk, etc.)
- How to gather HAR log
Common problems
- I have an Issue/Problem/Incident to report to SightCall
- The text/SMS sent was not received or delayed - What should I do?
- How to change the camera/lens in a WebRTC call
- Unable to Receive Omni-Channel ACD Call After Transferring Salesforce Data from Production to Sandbox
- SMS delivery to China is delayed / never completes
- Unable to connect to SightCall when using Salesforce "Administrators Can Log in as Any User" function