Troubleshooting
Having an issue? Learn how to troubleshoot and correct known issues.
Common Problems
- I have an Issue/Problem/Incident to report to SightCall
- Getting Stuck at "passwordToken is not allowed" when creating / resetting password
- Live Translation Text Size Appears Small
- Script to uninstall the plugin entirely from your machine
- An email was not received, what should I do?
- No "START" button when logging in
Log Files
- How to gather Browser logs?
- How to gather a Coredump log
- How to gather Coredump Media log
- How to gather Fiddler log
- How to gather Coredump log when you're offline
- How to gather crash log on iOS
Mobile Apps and Guest Experience
- Black Video Screen on WebRTC call with Guest using iOS 15 or newer
- No-App Smart Banner Doesn't Show Up
- Android Visual Support Instant App Page Doesn't Show Up When Opening No-App Link
- Video Call does not start as a Mobile Agent
- How to change the camera or lens in a WebRTC call
- SightCall link does not work on iPad (iOS 13)
Agent Troubleshooting
- What should I do when SMS is delayed / not received?
- Using a WebRTC Test Page to check connections (agent)
- Checking and changing Video and Camera settings in the Console
- SMS delivery to China is delayed / never completes
- How to change Audio and Sound settings in the Console
- Black Video Screen and Call Sudden Drop When Turning On Camera on macOS