SightCall Help Center Help Center home page
Submit a request
Sign in
  1. SightCall Help Center
  2. Troubleshooting

Troubleshooting

Having an issue? Learn how to troubleshoot and correct known issues.

Common Problems

  • Support Ticket Minimum Requirement
  • Video with Triangle Exclamation Mark
  • Getting Stuck at "passwordToken - does not match" when trying to login to Administration Portal
  • Getting Stuck at "passwordToken is not allowed" when creating / resetting password
  • Live Translation Text Size Appears Small
  • Script to uninstall the plugin entirely from your machine
See all 10 articles

Log Files

  • How to gather Browser logs?
  • How to gather Coredump Media log
  • How to gather Fiddler log
  • How to gather Coredump log when you're offline
  • How to gather crash log on iOS
  • How to perform a Network Quality Test in the Visual Support and SightCall apps?
See all 13 articles

Mobile Apps and Guest Experience

  • No-App Smart Banner Doesn't Show Up
  • Android Visual Support Instant App Page Doesn't Show Up When Opening No-App Link
  • Video call does not start on the SightCall app
  • How to change the camera or lens in a WebRTC call
  • iOS users are receiving a text message with a 'Preview'

Agent Troubleshooting

  • How to gather a Coredump log
  • What should I do when SMS is delayed / not received?
  • Distorted and Pixelated Video
  • Black Video Screen and No Remote Console Control
  • Using a WebRTC Test Page to check connections (agent)
  • Checking and changing Video and Camera settings in the Console
See all 15 articles

Admin Troubleshooting

  • Cannot access the reporting page in the Admin portal
  • How to reset your password as an admin
  • A recording for one of the calls isn't available
SightCall Help Center
Deutsch Español Français (France) Português 简体中文