Troubleshooting
Generate Logs
- How to gather Browser logs?
- How to gather a Coredump log
- How to gather Coredump logs when you're offline
- How to gather a coredump in Salesforce
- How to gather crash log on iOS
- How to perform a Network Quality Test in the Visual Support App?
Common problems
- I have an Issue/Problem/Incident to report to SightCall
- What should I do when SMS is delayed / not received?
- Android Visual Support Instant App Page Doesn't Show Up When Opening No-App Link
- How to change Vido/Camera settings in the Console
- How to change Audio/Sound settings in the Console
- Black Video Screen and Call Sudden Drop When Turning On Camera on macOS