Troubleshooting
Having an issue? Learn how to troubleshoot and correct known issues.
Common Problems
- Support Ticket Minimum Requirement
- Getting Stuck at "Login failed. Please check your credentials" after resetting a password
- What is sctmp folder?
- Front Library Error When Hanging Up The Call
- Video with Triangle Exclamation Mark
- Getting Stuck at "passwordToken - does not match" when trying to login to Administration Portal
Log Files
- How to gather Browser logs?
- How to gather Coredump Media log
- How to gather Fiddler log
- How to gather Coredump log when you're offline
- How to gather crash log on iOS
- How to perform a Network Quality Test in the Visual Support and SightCall apps?
Mobile Apps and Guest Experience
Agent Troubleshooting
- How to gather a Coredump log
- What should I do when SMS is delayed / not received?
- Troubleshooting Missing Pictures for Local Save Option
- Distorted and Pixelated Video
- Black Video Screen and No Remote Console Control
- Using a WebRTC Test Page to check connections (agent)