You can test your audio and video connection prior to a SightCall session using the Visual Support app or by using a link provided by your SightCall agent.
To test the connection using the Visual Support app, refer to How to perform a Network Quality Test in the Visual Support App?
Using the WebRTC Test Page
You can check the connection and performance of a connection prior to a visual support session using the WebRTC test page.
Your SightCall agent may also send you a link before your session.
When you select the WebRTC Test Page link, their browser opens to the SigthCall Welcome page. To use this test page:
- Select Next on the Welcome page to begin the test.
- Verify the Camera, Audio Input, Audio Output options are correct and select Start the Test.
- The test will check the connection to the Cloud. The test may fail at this point if it is unable to connect to the cloud. If prompted, provide permission for the microphone and camera.
- The test will complete the connection to the cloud and then check the audio, video, and network performance.
The test will either complete successfully or fail. If the test fails, you will receive basic information about the issues. You can see additional technical details by pressing Show Technical Data. If you have issues before your visual support session, contact your SightCall agent for assistance.