During a SightCall session, both the agent (person initiating a SightCall session) and the guest (person connecting to a session) have options for visual support sessions:
- A guest connects to a visual support session using a mobile app, No-App Experience, or browser using WebRTC. (Connection options are determined a use case or scenario configuration.)
- An agent conducts a session using a desktop browser or a mobile app.
Most guests connect to a visual support session using a mobile device, although they can use a desktop browser. The mobile apps provide the best connection and feature experience on mobile devices.
Guest connection modes
When a guest receives a SightCall invitation, the connection type configured in the use case determines how your guest can join a SightCall session. These guest connection modes are described in the table below.
|
Guest connection mode |
Guest connects via |
Benefits |
Considerations |
|
App |
App/Plugin |
Supports all SightCall features and best overall experience |
Requires app download |
|
WebRTC |
Browser |
No app required |
Some features not available in browser |
|
No-App Experience |
Uses Google Play* Instant App or Apple App Clip |
No app installation from app store required Supports most SightCall features |
Requires newer versions of iOS and Android Requires app store access |
|
Choice |
Provides a primary and a secondary option for the guest to use |
Guest chooses connection type based upon options in use case |
See considerations above |
Refer to the SightCall Supported Features for Visual Support App, No-App Experience, and Browser (WebRTC) for more information (requires log in).
* Google Play announced in June 2025 that Instant-App or No-App development will be shut down in December 2025. This change reflects developer feedback and the continual effort to simplify the app ecosystem for publishers and users.
- Instant-Apps will no longer be publishable through Google Play store
- Google Play services Instant APIs will stop functioning
- Users will no longer be able to see or access Instant Apps in the Google Play store
SightCall recommends customers to migrate or merge any No-App use-cases with WebRTC or full App use-cases as soon as is convenient. If you need assistance executing these changes, please work with your Success Manager or our Support Team.