The SightCall No-App Experience lets guests instantly join a remote Visual Support session, with no app installation required. The No-App Experience helps reduce friction for joining a session for one-time guests and helps overcome security concerns for app installation.
TIP: Once started, keep the session in the foreground.
Supported platforms
Supported mobile operating systems include:
- Android 8.0 and later (API 26)
- iOS 14.3 and later
If your device does not support the No-App Experience, then you will be prompted to use the Visual Support app.
Joining a session with the No-App Experience
If you have the Visual Support app or SightCall app installed, then the app launches automatically.
When using the no-app experience, mobile users cannot use mobile screen share, so you can’t share your mobile screen with an agent. Otherwise, all features have parity with the Visual Support app.
Joining a session on an Android device
To join a session with the No-App Experience on Android:
- Select the link to initiate the session.
- If this is the first time you are using this on Android, select Yes, I'm In.
- Follow the on-screen instructions to start your session. These prompts may vary, depending upon SightCall configuration.
- If prompted, agree to the Terms of Use consent dialog and select Agree.
- If prompted for permissions, select Allow for video and audio permissions.
Joining a session on an iOS device
To join a session with the No-App Experience on an iPhone or iPad:
- Select the link to initiate the session.
- Choose to open the link with Safari, if prompted.
- Follow the on-screen instructions to start your session. These prompts may vary, depending upon SightCall configuration.
- Select Open on the smart banner.
- Select Visual Support > Open to join the session.
- If prompted, grant permissions for video and audio.