If you are attempting to connect to SightCall using Internet Explorer and the console keeps prompting you to install the plugin, you might want to check the following:
- Check if the plugin is already installed: Go to "Programs and Features"/"Remove and Add Apps" in your System Settings, then search for "npRTCCplugin". If there is an entry -> the plugin is installed.
- Check that you do not have a "block" icon in the URL bar (to the right), if so, disable "ActiveX Content blocking"
- Refresh the page and wait a few seconds for the plugin to connect to the platform.
If that doesn't work, repeat the steps but be sure to uninstall the plugin first.
If that still doesn't help, you might want to check the following article: