To record the calls performed with SightCall, you will need to make sure that you have the right license and a use case that has recording enabled.
For admins, you can find a list of our Best Practices to set up Recordings here.
Using the recording feature
There are two main ways to use the recording feature:
- Set it up with "Recording auto-start" and simply have every call recorded by default (if you are an admin, you could potentially remove the recording pause button from the use case so that the call is entirely recorded.
- Pick and choose what to record. The recording/pause button will enable you to start the recording at a certain time, then pause the recording, start recording again, etc. This will create one file where each recording section is appended to the previous one.
If there are any shares performed during the call (screensharing, photo sharing, snapshots, etc.) then those will create a separate share file each time.
Note about the recording size
The size of the recording will be about 4MB per minute for non-720p or 12MB per minute for 720p video. You can find the recordings in the Admin Portal.