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Text over video (chat)

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The Agent and Guest can communicate via text as part of a SightCall session – particularly useful if either party is in a noisy environment. 

Note: To see a demonstration of this feature, visit this article: https://support.sightcall.com/hc/en-us/articles/360041577531-How-to-send-a-Text-Chat-in-a-Visual-Assistance-Session-Video-

Accessing chat

The chat functionality is initiated by the Agent typing a message to the Guest in the following window and selecting Send blobid1.png :

blobid0.png

This then sends the message to the Guest and displays it on their device: 

blobid15.png 

The Guest is then able to reply to the message by selecting Chat  blobid3.png and entering text in the Messages dialog.

blobid4.png

The Guest can type a message and click the send button: blobid5.png

Viewing chat transcripts

To send a message to the Agent in reply, we can see in the console, that the Agent can see the last message sent or received: 

blobid6.png

But that this can be expanded to view a fuller transcript by clicking on the triangle to the right of the message:blobid7.png

This then brings out a fuller transcript of the chat: 

blobid8.png

The Guest is also able to use the quick reply feature to respond either yes or no with a single tap, using the following buttons blobid9.png for yes, and blobid10.png for no:

blobid11.png

Here, the Guest taps “blobid12.png” for yes, and this is displayed in the transcript:

blobid13.png

By default, text over video transcripts are automatically saved as part of the case report available in the admin portal. Automatic chat transcript saving can be disabled via the admin portal if required. 

 

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