In some cases, you may receive an error message when connecting to the agent console after installing or updating the SightCall plugin:
If you already installed the SightCall plugin and still receive this error message when connecting to console.sightcall.com, apply the following steps to fix the issue:
- Assuming you have full Admin access and permissions to the workstation, run the script to uninstall any Plugin remnants from your workstation. Afterward, reinstall the Plugin.
- If the issue still occurs, ask your IT team to review the Chrome policy in your environment:
- Open the Chrome browser and browse to chrome://policy. If you use Edge browser, browse to edge://policy
- Review the policies and make sure that you do not have any value set in NativeMessagingBlocklist or NativeMessagingUserLevelHosts.
- If you have a "*" value in NativeMessagingBlocklist then you can simply add com.sightcall.chrome.driver value (if Chrome Extension is used) or com.sightcall.edge.driver value (if Edge Add-ons is used) to NativeMessagingAllowlist.
- If you have NativeMessagingUserLevelHosts set to "false", you can reverse it if the IT policy allows. Otherwise, you can use the Admin Plugin instead.
- If the issue still occurs, ask your IT team to review your Network / Active Directory group policy and make sure the policy allows execution from C:\Users\xxxxx\AppData\Roaming\npRTCCplugin folder.
Notes: xxxxx = your username - Disable or uninstall any third-party video conference applications installed on the computer. One known example that's caused this issue in the past is PowerToys.