If you are able to login to the console (console.sightcall.com), but your status always displays "Offline" and never switches to "Online", it means that the plugin cannot connect to the SightCall Platform. Here are few things you can check to troubleshoot the issue:
1. Check whether you have multiple SightCall tabs
Check if you have several browser tabs/windows opened at the same time with the SightCall console open. If that's the case, then close all browser windows and try to connect to console.sightcall.com again.
2. Download "Go Daddy Root Certificate Authority - G2" file from this link, and run it to install.
For some countries like China, the link won't be accessible. You will have to either use VPN or contact SightCall support for assistance.
3. Check any restrictions on your network
The security policy of your network, either corporate (VPN) or personal, could be too strict and prevent a connection to the SightCall platform.
To test this, you can try connecting to a different network like your home Wi-Fi or tethering with a personal smartphone.
If your status changes to "Online" on these other networks, this indicates that the security policy of the network you were using is too strict. In this case, you should ask your Network/IT department to apply the network requirements outlined on this page.
4. Check the computer system's security policy
If despite following the steps outlined in the previous section, your status remains "Offline", your computer's own security policies may be too strict. This is common on company-provided computers.
To check this, you can attempt to connect to the SightCall console from a different computer, preferably a personal computer that is not registered to a corporate domain and doesn't have VPN, corporate antivirus, or corporate security software installed.
If your status changes to "Online" on this other computer, this indicates that the security policy of the company-issued computer you were using is too strict (for example: the use of Command Prompt is not allowed). In this case, you should ask your IT department to apply the network requirements outlined on this page.