Sometimes, when you are using SightCall for the first time in Google Chrome or Microsoft Edge, you might not be able to visualize the remote video (but you should be able to hear the guest user, as long as the microphone is on).
If that is the case then follow the instructions below:
- Make sure that your instance of Google Chrome or Microsoft Edge is up to date by navigating to ```chrome://settings/help``` in the browser:
- Make sure you have the SightCall Chrome extension installed (available here: https://chrome.google.com/webstore/detail/sightcall-chrome-extensio/eohghiagfdiblfddjokjelgpkmokpoal)
- Start a remote session via console.sightcall.com and once the guest is connected, check the URL bar for a camera icon and make sure that you have allowed camera access for the website console.sightcall.com: