Sometimes, when you are using SightCall for the first time in Google Chrome or Microsoft Edge, or after a browser update, you might not be able to visualize the remote video (but you should be able to hear the guest user, as long as their microphone is on).
This is usually a permissions issue, where the browser needs confirm the access to the camera, specifically the Virtual Camera "RTCCVCam"
The below steps should help restore the video feed in the browser.
1. Update Chrome or Edge
Make sure that your instance of Google Chrome or Microsoft Edge is up to date by navigating to ```chrome://settings/help``` in the browser:
2. Install the SightCall Browser Extension
Make sure you have the SightCall browser extension installed for your browser. More details can be viewed here.
3. Start a call
Start a remote session via console.sightcall.com and once the guest is connected, check the URL bar for a camera icon and make sure that you have allowed camera access for the website console.sightcall.com:
4. Check the Camera settings
Verify that the camera allowed is "RTCCVCam", which is the SightCall virtual camera that will show you what the guest is filming. If you do not see the Camera icon in the URL bar, you can do one of the followings:
a. Clear browser Cache, Cookies and Site Settings, which typically stores Camera and Mic permissions for websites visited in the past.
b. Browse to chrome://settings/content/all, search for "sightcall.com" or "console.sightcall.com", click on the 3 dots next to the site;
Then, select "Reset permissions".
Afterwards, close any SightCall tab or restart Chrome and then try again, you should now see the camera icon show up again.
5. If the Guest uses mobile devices with iOS version 15 or newer, then ask the Guest to apply the steps in this article.
If these steps still don't work, you can try to enable the standalone video feed mode instead.