The Visual Support mobile application is free and available on the Google Play Store, Huawei App Store and Apple App Store; it is very flexible and is adapted to respond to the uses cases created in the Admin Portal. As an example, you can configure the experience to start the session with only one-way video, or use the mobile user’s back camera, or alternatively with a 2 way video session using the front camera of the participants.
In the event you would prefer that your customers download an app with your branding, we provide Mobile SDKs (for Android and iOS) which can easily be integrated into an existing app.
Our integration recommendations are the following:
Start with the SightCall Visual Support app – It is readily available, neutral and allows you to start immediately.
If you do not require the full App capabilities but still wish to have a solution that has your company branding, we recommend you take a look at our WebRTC SDK solution, which can easily be deployed under your own URL, thus increasing the trust between your agents and your clients. See here for more details: https://admin.sightcall.com/front-library-documentation/web-sdk
If you already have an app, and wish to integrate SightCall capabilities into it, you can integrate the SDK. Using the powerful SightCall mobile SDK, your possibilities are limitless to create amazing experiences which can include a video assistance button… and thereby increase the value of your app. Detailed documentation is available in our Admin Portal: https://admin.sightcall.com/mobile-sdk-documentation/sdk-integration