SightCall Support is here to help.
Please find below a non-exhaustive list of questions that SightCall support is likely to ask concerning the issue you are encountering:
- Are you able to reproduce the issue? If So, could you provide a step by step description on how to reproduce the issue?
- Have you been able to reproduce the issue on a different browsers? Different computer? Different logins?
- How many agents are impacted by this issue? If only one, any network, hardware or other differences that can explain the issue?
- Is there a specific case-id we can look at? Pincode number, Time and date of the issue? Please specify with your request.
- Can your issue be described or solved by any of the following articles:
- Issue with sending an SMS to initiate a call
- Issues with sending/receiving an e-mail
- Unavailable recording
- Troubleshooting a login issue/Unable to login
In any case, you are always welcome to Submit a Request, the SightCall Support Team will strive to respond shortly.