In order to be GDPR compliant, you have the possibility to remove/redact identifying information from case reports including email addresses, GPS information, references, Names, etc.
To do this, you can use the API.
Redacting a case report
Redacting a case report deletes all personal or identifying information about the guest and the agent from the selected case reports. This step cannot be undone. If you wish, you can download the cases first (again either through the API or the Admin Portal).
You can also do it manually through the Admin Portal:
- Sign in to the admin portal (admin.sightcall.com).
- Select Reports > Cases.
- Select the cases you wish to redact and click Redact.
- Select Yes on the Confirmation message to confirm or No to cancel.