If you just recently add or submit Evidence picture / video and you notice that you somehow cannot find the picture / video you just added, the followings are the common reasons why such issue can occur:
1. Unstable Internet connection.
Sightcall will try to upload the evidences in an asynchronous manner, which means that if the evidence fails to be uploaded at any time, Sightcall will retry for a few more times with the hope that Internet will come back stable during the retry attempt. Unstable Internet connection, though it's possible, will delay a successful evidence upload process, or stop it altogether if there's no successful upload attempt after a few retries. After an evidence is submitted successfully, it can take additional 20 minutes or more for the evidence to be viewable / downloadable in ESA SAFE repository.
2. Submitting (Not Adding) an Evidence.
"Adding" an evidence and "Submitting" an evidence are 2 separate processes although pictures / videos taken are both stored in the ESA SAFE repository.
Adding an evidence will allow the Licensed Electrical Contractor (LEC) user to still be able to see the evidence on the ESA On Mobile app afterwards. However, Submitting an evidence will NOT because the submitted evidence will only be able to be seen by the ESA Inspector.
3. Checking the evidence outside Remote Inspection.
Evidence pictures / videos that are recently added (not Submitted) can ONLY be viewed by reviewing the Notification within "Remote Inspection". Therefore, if you want to check which evidence that has been added, please make sure you're reviewing the "Remote Inspection" from the ESA On Mobile app Home menu.