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SightCall November Release Notes

  • Updated
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SightCall's November 19, 2023 release contains several new improvements and bug fixes.

Below are the enhancements made to the SightCall Platform.

9.4 Plugin:

  • Expect Improvements:
    • Platform performance, stability, and bug fixes. Our Success and Support teams will keep you informed on the rolling update.​

 

    • Rolling updates across tenants will start after the November release.
    • 9.4 Plugin is a prerequisite to migrate to SightCall Vision. SightCall Vision is a new way to use SightCall, but don't worry - we will continue to support the current, classic SightCall instance as well, and users will not see any feature deprecation in this release.

Reporting & Dashboards:

  • Agents Dashboard  
    • New Group filter in Agent view, that allows to focus on the activity of a specific group of agents and filter accordingly the agent Leaderboard.
    • Export capabilities are now available for both Agent and Group in CSV format.  
    • Agent Dashboard now includes a Display Name column to clearly identify agents.

 

  

  • Sustainability  Dashboard  
    • Swiss Franc currency unit  is now available  for more accuracy  sustainability calculation.
  • New Digital Flow Dashboard Metrics to measure Completion Rate the Average Duration a user spends in a Digital Flow (Visual Journey)
  • Session duration will be computed per report, measuring the time elapsed between the creation of the report and the last registered event in the report.

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Admin Portal:

  • Enabling SightCall Admins to leverage Single-Sign-On Technology for easy single-click access to the Admin Portal.

 

  • Additional Language for Terms & Conditions Consent - Under Guest and Attendees Consent, admins can now set a default language (other than English) for the terms and conditions for guest connections.

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Reporting:

  • Groups can be included when exporting the List of Agents ​

 

 

Integrations:

Zendesk:

  • You can customize your UX/UI experience with the Zendesk integration by using SightCall as a widget.

 

 

Marketplace:

New applications added to the marketplace:

  • DeepL
  • Deepomatic 

  • DHL app update: DHL delivery app

  • Teams: Set your Teams presence 

Services:

  • PDF templates manage images and signature

    • You can generate a PDF with multiple images and signatures.

Bug Fixes:

  • Fixed  weekly/monthly variable exports issues.
  • Improved API documentation with more examples.
  • Aligned profile type within use case configurations.
  • Homogenized date formats for both Case & call reports.
  • Improved the overall call quality and stability to app and webrtc calls.

 

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