If you are experiencing issues with the plugin and contacting the support team, we could ask you to provide an error report. Here is how to generate one.
Windows:
- Open your web browser javascript console (CTRL + SHIFT + K on Firefox for example)
- Enter the following command, as found on the documentation:
RtccObj.coredump()
- Open Explorer and browse to: C:\Users\[User]\AppData\Roaming\npRTCCplugin
- Retrieve the generated file, named "CoreDump[date].log"
Important note: when using Internet Explorer with Protected Mode enabled, the generated file will be located in a different folder:
C:\Users\[User]\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\[User]\AppData\Roaming\npRTCCplugin
Mac OS X:
- Open your web browser javascript console (CMD + ALT + K on Firefox for example)
- Enter the following command, as found on the documentation:
RtccObj.coredump()
- Launch a Terminal (Terminal.app)
- Enter the following commands:
cd ~/Library/Internet\ Plug-Ins/npRTCCplugin.plugin/Contents/Resources/Conf
open .
- Retrieve the generated file, named "CoreDump[date].log"