If you are experiencing issues with the plugin and contacting the support team, we could ask you to provide an error report. Here is how to generate one. 

 

Windows:

• Open your web browser javascript console (CTRL + SHIFT + K on Firefox for example)
• Enter the following command, as found on the documentation:  

RtccObj.coredump()

• Open Explorer and browse to: C:\Users\[User]\AppData\Roaming\npRTCCplugin
• Retrieve the generated file, named "CoreDump[date].log"

Important note: when using Internet Explorer with Protected Mode enabled, the generated file will be located in a different folder: 

C:\Users\[User]\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\[User]\AppData\Roaming\npRTCCplugin

 

 

Mac OS X: 

• Open your web browser javascript console (CMD + ALT + K on Firefox for example)
• Enter the following command, as found on the documentation: 

RtccObj.coredump()

• Launch a Terminal (Terminal.app)
• Enter the following commands: 

cd ~/Library/Internet\ Plug-Ins/npRTCCplugin.plugin/Contents/Resources/Conf

open .

• Retrieve the generated file, named "CoreDump[date].log"