How can I generate an error report? – Help Center

If you are experiencing issues with the plugin and contacting the support team, we could ask you to provide an error report. Here is how to generate one.

Windows:

Open your web browser javascript console (CTRL + SHIFT + K on Firefox for example)
Enter the following command, as found on the documentation:

RtccObj.coredump()

Open Explorer and browse to: C:\Users\[User]\AppData\Roaming\npRTCCplugin
Retrieve the generated file, named "CoreDump[date].log"

Important note: when using Internet Explorer with Protected Mode enabled, the generated file will be located in a different folder:

C:\Users\[User]\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\[User]\AppData\Roaming\npRTCCplugin

Mac OS X:

Open your web browser javascript console (CMD + ALT + K on Firefox for example)
Enter the following command, as found on the documentation:

RtccObj.coredump()

Launch a Terminal (Terminal.app)
Enter the following commands:

cd ~/Library/Internet\ Plug-Ins/npRTCCplugin.plugin/Contents/Resources/Conf

open .

Retrieve the generated file, named "CoreDump[date].log"