Warning - The RTCC driver will soon be deprecated. Please use our new Plugin instead
Overview
This document describes how to use the RTCCdriver (download, installation, start, stop and uninstall). Once you download and install the RTCCdriver, it is run at start-up time on your system and quietly runs in the background.
Sometimes, however, you may have a reason to stop the driver. Or you may want to force it to stop and restart. Access to the control panel for the RTCCdriver is different on OS X and Windows.
Download and installation
You will be invited to download the RTCCdriver installer if you are using SightCall video services on a non WebRTC-capable browser or if you are running a RTCCdriver-only implementation. Once you downloaded the RTCCdriver, install it by double clicking on the installer and following the instructions.
Mac OS
You don't need the administration rights on the machine you are trying to install the RTCC.
If the RTCCdriver is running, it will show an icon in right section of the Top Menu Bar. Click on the icon to see the menu options. The icon should be as follow:
Start the RTCCdriver
If the RTCCdriver has been stopped, you can open the System Preferences and click on the preference icon at the bottom of the panel. In this panel you will see a button
Start
, click on it to start the RTCCdriver.
Restart the RTCCdriver
To restart the RTCCdriver, there is two possibilities, You can open the System Preferences and click on the preference icon at the bottom of the panel. In this panel you will see a button
Restart
, click on it to restart the RTCCdriver.
Or
You can click on the RTCCdriver icon in the right section of the Top Menu Bar and click Restart
.
Stop the RTCCdriver
To stop the RTCCdriver, there is two possibilities, You can open the System Preferences and click on the preference icon at the bottom of the panel. In this panel you will see a button
Stop
, click on it to stop the RTCCdriver.
Or
You can click on the RTCCdriver icon in the right section of the Top Menu Bar and click Quit
.
Uninstall the RTCCdriver
To uninstall the RTCCdriver, you can open the System Preferences and click on the preference icon at the bottom of the panel. In this panel you will see a button
Uninstall
, click on it to uninstall the RTCCdriver.
Windows
If the RTCCdriver is running, it will show an icon in the System Tray. Right-click on the icon to see the menu options. The icon should be:
Start the RTCCdriver
If the RTCCdriver has been stopped, you can start it by using File Explorer to navigate to
C:\Users\{user}\RTCCdriver\bin\
and double-clicking on RTCCdriver.exe to start.
Restart the RTCCdriver
To restart the RTCCdriver, right-click the RTCCdriver icon in the System Tray and you will find a menu item called Restart
.
Stop the RTCCdriver
To Stop the RTCCdriver, right-click the RTCCdriver icon in the System Tray and you will find a menu item called Quit
Uninstall the RTCCdriver
To Uninstall the RTCCdriver, you will first need to stop it. Then use File Explorer to navigate to
C:\Users\{user}\
and delete the RTCCdriver folder