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What is SightCall for Salesforce Service Cloud?

SightCall for Salesforce Service Cloud is a purpose built application delivering an integrated real-time video experience to Service Cloud users. Using the SightCakk cloud service natively in their Agent Console, Salesforce users can engage in video conversations with customers visiting public facing web sites or using SightCall Video-powered mobile applications.

As an extension of Saleforce Live Agent skills based routing, SightCall for Salesforce Service Cloud enables the agent to easily identify which device the customer is connected to and their ability to engage in a video session. SightCall for Salesforce Service Cloud is deployed as a Salesforce package in your production organization and like Salesforce doesn’t require any hardware or software to install or manage.




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